Auto Body Repair And Painting - Springfield, Virginia

Our Services

Our Commitment to Excellence

• Customer Satisfaction

At Cherner Collision Centers customer satisfaction is based on years of experience. As our customer, you will receive the finest quality repairs available. We are ready and willing to answer all your questions concerning the repair or estimating process. Our professional staff will assist you with your insurance company and claims handling procedure.

You will be receiving a customer service survey or a phone call from our customer satisfaction team.

If you can't give us a ten or excellent in all categories of the repair process, please contact Cherner Collision Centers and we will strive to make you completely satisfied customer.

• Estimating

At Cherner Collision Centers we make every effort to use our expertise in writing a thorough, comprehensive report of the damage.

This estimate is a visual inspection list containing the needs of your vehicle to return it to pre-accident condition. Consequently you may find items included on our original estimate that may have been excluded. This is called a "supplement," which could be additional damage found and/or additional parts that would require additional labor. This in turn, could change the promised date for your vehicle.

• Quality Workmanship

Your vehicle will be repaired by the best craftsmen in the collision industry, using the most modern equipment available.

Our commitment to quality does not stop with the automobiles we repair or the people who repair them; it also applies to outstanding customer service. Service that makes us proud.

• Collision Damage Repair

Most of today's modern automobiles are of unibody construction. Unibody repairs need special equipment, operated by journeyman technicians.

At Cherner Collision Centers, our technicians use only the finest material and equipment. Each vehicle is repaired to factory specifications. The proper repair of unseen damage is critical to the safety and performance of any vehicle.

• Painting

We take special pride in our ability to match factory finishes as the final step in our restoration. Special attention is paid to paint texture, gloss, and hue.

Vehicle Repair Shops You Can Trust!

Cherner Collision Centers are conveniently located throughout the Maryland,Virginia and DC area. There is no need to travel a long distance to get exceptional service from one of (6) Cherner certified DuPont Performance Alliance collision center locations.

We are literally just minutes away from anywhere in D.C. Each Cherner Collision Center is designed to provide high volume Vehicle Repair Process work by using documented standard operation procedures, a third party customer feedback program and quality control tracking systems. We also provide excellent service with DuPont Performance Coatings' products by using state of the art collision repair equipment operated by certified technicians. In addition, our shops also have a great reputation for getting the job done correctly the first time and have a good long term working relationship with most insurance companies. In its third generation off family ownership, the Cherner Automotive Group proudly employs over 200 families throughout it's dealerships and body shops. Each of these Cherner employees strives to provide excellent service to thousands of customers in the Washington area.

Drop off...Relax... Pick Up

Customers can take advantage of our towing and local shuttle service. Some of our locations provide on-site car rental facilities or have vendors located conveniently nearly. Customers may also enjoy the benefits of using on-site insurance services to streamline the repair process at many of our locations. Cherner Collision Centers also provide Lifetime Refinish Warranty Repairs using approved DuPont Performance Coatings procedures and products.

Advantages

• Builds trust & confidence between the policyholder & the insurance agent
• Minimizes the inconvenience to the policyholder
• Trained staff & uses CSI for capturing the customer's perception of the business
• Technicians & office staff are I-Car certified gold class

Initial Planning

Step 1: Evaluate Your Needs

• Confirm Insurance Company has received your damage
report.
• Confirm your claim number.
• Evaluate your vehicle and identify what's needed to
repair it.
• Prepare estimate and review it with you.

Step 2: Document the Plan

• Confirm your policy's coverage.
• Review our payment policy with you.
• Schedule your vehicle repairs and the projected
completion date.
• Present our Repair Order for your authorization and
signature.

If your Insurance Company requires it, we submit
our estimate for their approval before proceeding.

Body Repairs

Step 3: Obtain Your Parts

• The parts you need are ordered.
• Parts are logged in when received.

Step 4: The Body Repairs Begin

• Disassemble the damaged parts.
• Re-inspect your vehicle for any hidden damage that
may have occurred.

If any additional damage is found, we notify you and
provide a written Supplement. It documents any
additional costs or schedule changes that may be
necessary.

Step 5: Body Repairs are Completed

• All damaged parts have been replaced or repaired,
according to plan.
• Your vehicle is inspected to ensure the repairs are
complete and correct as ordered.

Prep and Painting

Step 6: Preparation for Painting

• To ensure a "like-new" paint job, your car undergoes
   multiple steps of careful preparation, including:
   - cleaning
   - sanding
   - priming
   - sealing,
   - masking

Step 7: Painting (color and clear coats)

• New paint is expertly mixed to match your vehicle's
existing color.
• Multiple coats of paint are applied to the repaired areas
followed by clear coats for added gloss and protection.

Final Assembly and Delivery

Step 8: Final Vehicle Assembly

• Final parts assembly is completed.
• Your vehicle is carefully cleaned.
• Your vehicle is carefully inspected to ensure the
   final repair meets our highest quality standards.

Step 9: Customer Notification

• We contact you to confirm that repairs are completed,
   and to schedule a time for you to take delivery of
   your vehicle.

Step 10: Review and Delivery

• We meet with you to review the repairs, discuss any
   questions you may have, and ensure your
   satisfaction with our work.